Southwest Airlines Professional Communications Certification Practice Exam

The characteristic categorized as a primary dimension is ethnicity. Primary dimensions of diversity are fundamental aspects of identity that are generally immutable and have a profound impact on an individual's experience in society. Ethnicity encompasses shared cultural practices, perspectives, and distinctions that set groups apart from one another, often being associated with historical contexts, values, and community affiliations.

In contrast, education, religion, and social class are often viewed as secondary dimensions. Although they can significantly influence a person's worldview and experiences, they are more dynamic and can change over time. For instance, individuals may pursue further education or change religious affiliations, which can shift their social interactions and perspectives. Recognizing ethnicity as a primary dimension helps highlight its significant role in shaping identity and experiences within diverse environments.