Southwest Airlines Professional Communications Certification Practice Exam

For effective communication, what should presenters avoid?

1. Using simple language

2. Being overly technical

3. Engaging the audience

4. Providing handouts

The correct answer is: Being overly technical

Being overly technical in presentations can hinder effective communication, especially when the audience may not have the same level of expertise or familiarity with the subject matter. Presenters should strive to convey their message in a manner that is accessible and relatable to all audience members. When technical jargon and complex concepts are used without adequate explanation, it can lead to confusion and disengagement. Instead, it is beneficial to simplify language and concepts to ensure everyone understands the key points being communicated. This approach fosters a more inclusive environment and allows for greater audience engagement and retention of information.