Southwest Airlines Professional Communications Certification Practice Exam

Julie's approach in asking for advance notice for absences illustrates which positive language skill?

1. Using a general statement

2. Using a specific behavioral statement

3. Using a vague statement

4. Using a conditional statement

The correct answer is: Using a specific behavioral statement

Julie's approach of asking for advance notice for absences illustrates the use of a specific behavioral statement. This skill is vital in professional communication because it conveys clear and precise expectations. When specific behavioral statements are employed, they assist in setting defined parameters for what is needed from others, promoting mutual understanding and accountability. In this scenario, by specifically requesting advance notice, Julie is not leaving room for ambiguity regarding her expectations. This clarity helps her colleagues or supervisors understand her needs and the expected actions they should take if they foresee an absence. Using specific behavioral statements can foster a more productive working environment, as it minimizes confusion and encourages others to respond in the way that aligns with the communicated request. This contrasts with vague statements, which could lead to misinterpretation, and conditional statements, which may imply that the request is contingent upon other factors rather than a straightforward expectation.