Southwest Airlines Professional Communications Certification Practice Exam

The communication model contains all of the following except _____________.

1. Source

2. Message

3. Channel

4. Headline

The correct answer is: Headline

The communication model typically includes components such as the source, message, and channel, all of which play critical roles in the process of transmitting information. The source is the origin of the communication, the message is the content being conveyed, and the channel is the medium through which the message is delivered, whether it be verbal, written, or digital. The term "headline" does not fit into the standard elements of the communication model. While headlines can be an important aspect of written communication, particularly in media and advertising, they do not represent a component of the communication cycle itself. Instead, headlines serve as a way to capture attention and summarize content but are not a foundational element of how communication occurs. This delineation highlights why "headline" is not considered a part of the communication model framework.