Southwest Airlines Professional Communications Certification Practice Exam

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Study for the Southwest Airlines Professional Communications Certification Exam. Engage with flashcards and multiple-choice questions. Each question offers hints and explanations to boost your preparation. Ace your exam!

Practice this question and more.

The statement, "I wish I had more money so I could go to the movies," exemplifies which style of communication?

Assertive
Passive
Aggressive
Manipulative

The correct answer is: Passive

The statement "I wish I had more money so I could go to the movies" exemplifies passive communication because it reflects an expression of a desire or longing without taking ownership of the situation or making a direct request. In passive communication, individuals often convey their feelings or wishes in a way that suggests they are at the mercy of external circumstances, rather than asserting their needs or opinions. This type of communication can often lead to feelings of frustration or helplessness, as it lacks assertiveness and does not encourage open dialogue or action. By expressing a wish instead of a clear intent or request to go to the movies, the speaker does not assertively communicate their desire or seek a solution, which is characteristic of passive communication styles.