Southwest Airlines Professional Communications Certification Practice Exam

What best represents the communication of information in written form?

1. Verbal communication

2. Written Communication

3. Non-verbal cues

4. Digital messaging

The correct answer is: Written Communication

Written communication best represents the communication of information in written form because it involves conveying messages through written symbols, such as letters, words, and sentences. This form of communication allows for clarity and permanence, enabling the intended message to be documented and easily referenced later. Written communication can take various forms, including reports, emails, letters, and memos, making it a versatile method for sharing information within an organization or with external stakeholders. Unlike verbal communication, which relies on spoken words and can be transient, written communication provides a concrete record of information exchange. While digital messaging can include written communication, it may also encompass other elements, such as multimedia content or conversational elements that aren't purely text-based. Non-verbal cues and verbal communication, on the other hand, do not involve written form at all, focusing instead on spoken words or body language. Therefore, written communication stands as the clearest representation of conveying information through written text.