Southwest Airlines Professional Communications Certification Practice Exam

What communication style is Tyler demonstrating by refusing to compromise on a gift idea?

1. Assertive

2. Passive

3. Aggressive

4. Cooperative

The correct answer is: Aggressive

Tyler is demonstrating an aggressive communication style by refusing to compromise on a gift idea. This communication style is characterized by a tendency to dominate conversations and impose one’s opinions forcefully, often disregarding the needs or preferences of others. When someone is unwilling to negotiate or find common ground in discussions, especially regarding collaborative decisions like gift-giving, it can come across as confrontational or contemptuous. In contrast, assertive communication involves expressing one's ideas and desires confidently while also considering the viewpoints of others. Passive communication typically involves yielding to others' preferences without voicing one's own, while cooperative communication focuses on collaboration and achieving mutual agreement. Tyler's behavior of standing firm without flexibility indicates a lack of consideration for a more respectful or collaborative approach, emphasizing the aggressive aspect of his communication style.