Southwest Airlines Professional Communications Certification Practice Exam

What is a common feature of professional email etiquette?

1. Using informal language

2. Including emojis

3. Clear subject lines and formal salutations

4. Using multiple fonts

The correct answer is: Clear subject lines and formal salutations

A common feature of professional email etiquette is the use of clear subject lines and formal salutations. This practice helps to convey professionalism and clarity in communication. A clear subject line ensures that the recipient immediately understands the purpose of the email, allowing them to prioritize and respond appropriately. Formal salutations establish a respectful tone and foster a sense of professionalism, which is essential in a business environment. Using informal language, emojis, or multiple fonts detracts from professionalism and may lead to misunderstandings or a lack of seriousness in the communication, which is why they do not align with established professional email etiquette standards.