Southwest Airlines Professional Communications Certification Practice Exam

What is the key feature of exclusive language in communication?

1. Inclusion of diverse perspectives

2. Use of broad terms

3. Focus on personal perspective

4. Emphasis on collective experience

The correct answer is: Focus on personal perspective

The key feature of exclusive language in communication is its focus on personal perspective. This type of language often reflects the individual viewpoint of the speaker or writer, making it more about their own thoughts and feelings rather than fostering a shared understanding or connecting with a wider audience. Exclusive language can limit engagement, as it centers around the individual's experiences and opinions, potentially sidelining or alienating others who may not share the same perspective. This focus can create a barrier to effective communication because it does not invite input or acknowledgment of diverse viewpoints, which can be crucial in a collaborative environment. Instead of unifying, exclusive language has the potential to foster division and misunderstanding. In contrast, inclusive language would generally aim to incorporate diverse perspectives, use broad terms for relatability, and emphasize collective experiences, all of which seek to enhance understanding and collaboration among all parties involved.