Southwest Airlines Professional Communications Certification Practice Exam

What statement best reflects the avoidance conflict management style?

1. "I don't want to talk about it."

2. "Let's discuss this in a week."

3. "I think we should agree to disagree."

4. "How can we solve this together?"

The correct answer is: "I don't want to talk about it."

The statement "I don't want to talk about it" clearly illustrates the avoidance conflict management style. This approach is characterized by a reluctance to engage with the issue at hand and a desire to sidestep confrontation altogether. Individuals who adopt this style often prefer to leave conflicts unresolved rather than facing the discomfort of discussing them. In contrast, the other statements indicate different methods of handling conflict. Suggesting to delay the conversation, as in discussing "Let's talk about it in a week," implies a temporary avoidance but acknowledges the conflict and allows for resolution in the future. Proposing to "agree to disagree" reflects a willingness to acknowledge differing opinions without seeking resolution, indicating a more open-ended approach to conflict than outright avoidance. Finally, asking "How can we solve this together?" is a clear indication of collaboration and problem-solving, demonstrating a proactive engagement with the conflict. Thus, the statement "I don't want to talk about it" stands out as the purest representation of avoidance in conflict management.