Southwest Airlines Professional Communications Certification Practice Exam

What term describes a set of social rules that help facilitate interaction on the Internet?

1. Cyber etiquette

2. Netiquette

3. Digital communication

4. Online interaction

The correct answer is: Netiquette

The term that describes a set of social rules developed to facilitate interaction on the Internet is "Netiquette." This concept encompasses the guidelines and norms that users are expected to follow when communicating online, ensuring that interactions remain respectful and constructive. Netiquette addresses behaviors such as respecting others' opinions, refraining from using all capital letters (which can be interpreted as shouting), and understanding the importance of context in communication. While "Cyber etiquette" may seem similar, it is not as widely recognized or defined as netiquette. "Digital communication" refers more broadly to the conveyance of messages through electronic means, while "Online interaction" indicates the general engagement that occurs on the Internet without specifically addressing the social norms that govern such interactions. Therefore, netiquette is the most accurate term for defining the social rules that enhance online communication.