Southwest Airlines Professional Communications Certification Practice Exam

What type of conflict management style focuses on minimizing loss for both parties?

1. Avoiding

2. Compromising

3. Collaborating

4. Accommodating

The correct answer is: Compromising

The compromising conflict management style is characterized by a focus on finding a solution that is acceptable to both parties involved. In this approach, each party gives up something to reach a mutually satisfactory resolution, which minimizes losses for all involved. Compromising is particularly useful in situations where there is a time constraint or where both parties have equal power and the goal is to maintain relationships while addressing the issue at hand. This style is often seen as a middle-ground approach, striking a balance between assertiveness and cooperativeness, making it effective in various interpersonal dynamics. While it may not lead to a perfect solution for either party, it captures the essence of finding a workable agreement that allows both to move forward without significant losses. In contrast, other styles vary in their focus on assertiveness or relationship preservation, making them less suited for minimizing losses for both parties.