Southwest Airlines Professional Communications Certification Practice Exam

What type of document is a directive?

1. Sent to request feedback

2. Sent in order to state policies or procedures the writer wishes the reader to follow

3. A personal note to a colleague

4. A report on business outcomes

The correct answer is: Sent in order to state policies or procedures the writer wishes the reader to follow

A directive is a type of document specifically designed to communicate policies or procedures that the writer expects the reader to adhere to. This means that its primary function is to provide clear and authoritative instructions or guidelines. The aim is to ensure that the reader understands and follows the stipulated policies or processes, making it an essential tool for effective communication within an organization. In contrast, the other options represent different types of documents. Requests for feedback are typically more conversational and seek input rather than giving directives. A personal note to a colleague is informal and does not carry the weight of authority or necessitate compliance with structured procedures. A report on business outcomes focuses on summarizing results and data analysis, rather than prescribing actions or policies. In summary, a directive is characterized by its role in establishing and clarifying the expectations set by the writer, aimed at ensuring compliance and understanding within the context of organizational operations.