Southwest Airlines Professional Communications Certification Practice Exam

What type of language includes personal pronouns such as "I," "You," and "Me"?

1. Inclusive language

2. Exclusive language

3. Descriptive language

4. Technical language

The correct answer is: Exclusive language

The correct answer is inclusive language. This type of language tends to focus on the shared experiences and perspectives of both the speaker and the listener, fostering a sense of connection and engagement. Personal pronouns like "I," "you," and "me" are fundamental components of inclusive language. They promote direct interaction and personalization in communication, allowing for a dialogue that acknowledges the feelings and viewpoints of all parties involved. In contrast, exclusive language does not effectively involve the reader or listener, instead creating a divide or distancing through its structure. Descriptive language is more about painting a picture through detailed descriptions, while technical language involves specific jargon or terminology that often does not include personal pronouns. Therefore, the inclusion of personal pronouns signifies a more engaging and participatory form of communication, which is characteristic of inclusive language.