Southwest Airlines Professional Communications Certification Practice Exam

What type of memos are sent in reply to a question or information request?

1. Response

2. Field Report

3. Trip Report

4. Directive

The correct answer is: Response

Memos sent in reply to a question or information request are referred to as response memos. These types of memos are specifically designed to address inquiries, providing the necessary information or clarification requested by the recipient. The primary purpose of a response memo is to ensure effective communication and maintain transparency by offering clear answers or additional insights related to the questions posed. In contrast, field reports and trip reports typically serve different functions; they summarize observations or experiences from specific activities or travels rather than addressing inquiries. Directive memos provide instructions or orders and are not typically used for responding to questions or requests for information. Thus, response memos are the appropriate format for communicating answers to inquiries, ensuring the sender’s intent to provide relevant and timely information is fulfilled effectively.