Southwest Airlines Professional Communications Certification Practice Exam

When a team member rejects the ideas of others, they are displaying which team role?

1. Encourager

2. Blocker

3. Facilitator

4. Navigator

The correct answer is: Blocker

When a team member consistently rejects the ideas of others, they exhibit the behavior associated with the role of a blocker. This role is characterized by an obstructionist attitude, where the individual hinders progress by dismissing or undermining contributions from their teammates. In a team setting, such behavior can lead to frustration and a decrease in overall morale, as it stifles creativity and collaboration. A blocker often interrupts the flow of discussion and can create an environment of resistance, preventing the team from reaching consensus or moving forward effectively. In contrast, the roles of encourager, facilitator, and navigator involve supporting and enhancing the group's dynamics. The encourager fosters a positive atmosphere by motivating and recognizing others' inputs, while the facilitator organizes discussions and ensures that all voices are heard. The navigator provides direction and helps the team stay focused on its goals, promoting clarity and cohesion. Therefore, the blocker stands out specifically due to their negative impact on the team's collaborative efforts.