Southwest Airlines Professional Communications Certification Practice Exam

When evaluating group productivity, which factor is NOT typically considered?

1. Individual skill sets

2. Group synergy

3. Task completion rates

4. Personal friendships between members

The correct answer is: Personal friendships between members

In the context of evaluating group productivity, personal friendships between members are generally not considered as a formal evaluative factor. The main focus when assessing productivity tends to be on aspects that directly influence the group's ability to achieve goals and complete tasks effectively. Individual skill sets are crucial since they determine what each member brings to the team and how effectively they can contribute. Group synergy, which refers to the collective energy and collaboration between members, is essential for fostering an environment where ideas can be shared and innovation can occur. Task completion rates are a direct measure of productivity, reflecting how well the group meets deadlines and accomplishes its objectives. While personal friendships may positively affect group dynamics in terms of communication and morale, they do not inherently impact the overall productivity in a quantifiable manner. Hence, they are less relevant when formally evaluating how productive a group is.