Which communication style focuses on expressing thoughts with the intention of being understood clearly?

Study for the Southwest Airlines Professional Communications Certification Exam. Engage with flashcards and multiple-choice questions. Each question offers hints and explanations to boost your preparation. Ace your exam!

The communication style that emphasizes expressing thoughts with the intention of being understood clearly is assertive communication. This style is characterized by the ability to express one’s feelings, needs, and thoughts directly and honestly, while also respecting the rights and opinions of others.

Assertive communicators use clear and direct language, which helps to eliminate misunderstandings. This clarity fosters effective dialogue, enabling individuals to convey their messages without resorting to aggressive tactics or passive avoidance, which can lead to confusion or resentment. By focusing on clarity and mutual respect, assertive communication ultimately enhances understanding and strengthens relationships.

In contrast, passive communication often involves avoiding expression of one's feelings or needs, which can lead to misunderstandings. Aggressive communication may express thoughts forcefully, but it often disregards the feelings of others, leading to conflict rather than clarity. Ambiguous communication lacks clear intent and can confuse the audience, failing to achieve mutual understanding. This distinction underscores why assertiveness is key to effective communication.

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