Southwest Airlines Professional Communications Certification Practice Exam

Which of the following are characteristics of a review section?

1. Recap all of the main points

2. Provide new information

3. Introduce the topic

4. Detail personal anecdotes

The correct answer is: Recap all of the main points

The choice that highlights "recapping all of the main points" accurately reflects a key characteristic of a review section. In various forms of communication, particularly in professional settings, a review serves to summarize and reinforce the main ideas or findings that were previously discussed. This helps ensure that the audience retains the essential information and can see the connections between various points made throughout the communication. Recapping allows readers or listeners to revisit the core concepts and solidify their understanding, which is crucial in maintaining clarity and retention of information. Unlike introducing a topic or providing new information—which diverges from the goal of a review—a recap consolidates what has already been established, thereby enhancing the overall effectiveness of the communication. Detailing personal anecdotes, while potentially engaging, does not typically belong in a review section since it shifts focus away from the purpose of summarizing and reinforcing key points. The emphasis in a review should remain on encapsulating the primary themes rather than adding new narratives or ideas. Thus, the focus should be on clearly reiterating the main points to serve the intended objective of the review section.