Southwest Airlines Professional Communications Certification Practice Exam

Which of the following are the two types of listening?

1. Active and passive

2. Verbal and non-verbal

3. Reflective and directive

4. Empathetic and analytical

The correct answer is: Active and passive

The correct choice identifies the two types of listening as active and passive, which are fundamental concepts in communication. Active listening involves fully concentrating, understanding, responding, and remembering what is being said. It requires engagement and participation, often characterized by providing feedback and asking clarifying questions. Active listeners are attentive to the speaker, demonstrating interest and support, which enhances the effectiveness of communication. Passive listening, on the other hand, is when the listener hears the words being spoken but does not engage with the speaker actively. This type of listening may result in a lack of understanding or retention of information, as the listener does not interact or provide any feedback. Understanding the distinction between these two types of listening is crucial for effective communication in professional settings, as it helps ensure that messages are not only transmitted but also understood and acknowledged. The other options each represent different aspects or specific contexts of listening rather than broad types. For instance, verbal and non-verbal listening focus on the communication modes rather than the listening techniques themselves. Reflective and directive listening pertain to certain listening strategies, and empathetic and analytical listening describe approaches that can be utilized within the active listening framework, but do not encompass the broader categories of listening behaviors.