Southwest Airlines Professional Communications Certification Practice Exam

Which of the following is an example of assertive communication?

1. Yelling to be heard

2. Expressing needs clearly and confidently

3. Keeping opinions to oneself

4. Manipulating others' feelings

The correct answer is: Expressing needs clearly and confidently

Assertive communication is characterized by the ability to express one’s thoughts, feelings, and needs in a clear, confident, and respectful manner. This means stating what one wants or needs without being aggressive or passive. The correct choice, which involves expressing needs clearly and confidently, aligns perfectly with this definition as it emphasizes openness and self-assurance in communication. This type of communication builds mutual respect and understanding, enabling effective interactions with others. It empowers individuals to stand up for themselves while also considering the feelings and rights of others, fostering a positive and constructive dialogue. The other scenarios, while they reflect different styles of communication, do not embody assertiveness. For instance, yelling to be heard falls into aggressive communication, which can escalate tensions rather than resolve them. Keeping opinions to oneself reflects a passive approach, where a person might fail to express their needs or desires, potentially leading to misunderstandings. Lastly, manipulating others' feelings indicates a lack of honesty and openness, which is contrary to the principles of assertive communication.