Southwest Airlines Professional Communications Certification Practice Exam

Which of the following is an example of verbal communication?

1. Conversation

2. Body language

3. Gestures

4. Facial expressions

The correct answer is: Conversation

Verbal communication encompasses the use of spoken or written language to convey messages. In this context, conversation is the prime example of verbal communication, as it involves expressing thoughts, ideas, and emotions through words, whether spoken in dialogue or written in text. The other options, while significant forms of communication, represent non-verbal methods. Body language involves the use of physical behaviors to express feelings or convey messages without words. Gestures are specific movements of the hands or body that can also signal particular meanings but do not rely on spoken language. Similarly, facial expressions communicate emotions and reactions through visual signals rather than through verbal dialogues. Understanding these distinctions is essential for recognizing how different forms of communication can effectively convey information in various settings.