Southwest Airlines Professional Communications Certification Practice Exam

Which term refers to the practice of sending unsolicited messages online?

1. Hacking

2. Phishing

3. Spamming

4. Scamming

The correct answer is: Spamming

The term that refers to the practice of sending unsolicited messages online is spamming. This practice typically involves sending bulk messages, often for advertising purposes, to a large number of users without their consent. Spammers often use email, social media, and other online platforms to reach audiences indiscriminately, which can lead to user annoyance and even security risks. In contrast to spamming, hacking involves unauthorized access to computer systems and networks, often with the intent to steal or damage data. Phishing is a technique used by cybercriminals to deceive individuals into providing sensitive information, such as passwords or credit card numbers, by pretending to be a trustworthy entity. Scamming generally refers to a broader spectrum of fraudulent schemes intended to trick individuals into giving up money or personal information. Thus, spamming is specifically about the unsolicited distribution of messages, distinguishing it from these other practices.