Southwest Airlines Professional Communications Certification Practice Exam

Which type of memos outlines policies or procedures for the reader to follow?

1. Response

2. Directive

3. Field Report

4. Trip Report

The correct answer is: Directive

The type of memo that outlines policies or procedures for the reader to follow is known as a directive memo. These memos are typically used to communicate specific instructions or requirements that need to be adhered to. Their primary purpose is to provide clear guidance and ensure that everyone understands the expectations regarding certain tasks or compliance with established protocols. Directive memos are often essential in formal communication within an organization, as they help to standardize procedures and maintain consistency in operations. This contrasts with the other types of memos listed. For example, response memos focus on answering specific questions or addressing concerns rather than giving directives; field reports are typically used to provide summaries of activities or observations made in the field; and trip reports recount experiences and insights gained from travel, which do not primarily serve to instruct readers on policies.