Southwest Airlines Professional Communications Certification Practice Exam

Who is responsible for hearing all sides of a case and making a final judgment?

1. A mediator

2. An arbitrator

3. A counselor

4. A facilitator

The correct answer is: An arbitrator

An arbitrator is specifically tasked with hearing all sides of a case and making a binding decision. This role is integral to the arbitration process, which is a method of resolving disputes outside of court. Arbitrators typically have the authority to review evidence, listen to testimonies, and consider arguments from both parties. After the hearing process, they render a final judgment that both parties must accept. This distinguishes an arbitrator from a mediator, who facilitates dialogue and negotiation between parties without imposing a decision, or a counselor, who provides guidance and support rather than resolving disputes. A facilitator, on the other hand, helps manage the process of discussion and collaboration among participants, ensuring that communication occurs smoothly, but does not make final judgments on issues at hand.